Shipping policy

As Digital Foundry provides digital agency services, "delivery" in this Policy refers to the completion and handover of project deliverables, or ongoing access to work performed, rather than physical shipment of goods, except where a physical item is expressly part of an engagement (see Section 4.6).

4.1 Areas We Serve

As our services are delivered digitally/remotely, we serve clients across India and internationally, without geographic restriction, unless a specific engagement requires on-site presence (in which case feasibility and terms will be discussed separately).

4.2 Delivery Process and Indicative Timelines by Service

Service	Delivery model	Typical timeline*
Shopify Store Designing	One-time project, delivered in milestones (wireframe → build → content → handover)	Approx. 7–21 business days depending on scope
Web Development	One-time project, delivered in phases (design → build → testing → deployment)	Approx. 2–8 weeks depending on complexity
SEO Optimization	Ongoing retainer, reported on a recurring cycle	Reporting every 30 days; ranking improvements typically emerge over 3–6 months
Social Media Marketing	Ongoing retainer, content/campaigns delivered per posting calendar	Content calendar agreed monthly; posts delivered per schedule
E-Commerce Management	Ongoing retainer, continuous store operations	Daily/weekly operational tasks; reporting every 30 days

*Timelines are estimates communicated for planning purposes and are confirmed precisely in your quotation/service agreement; they are not a guaranteed delivery date unless expressly stated in writing.

4.3 What "Delivery" Means Per Service

Shopify Store Designing: delivery is complete when the designed store is handed over on the client's Shopify admin, or published live, as agreed in the project scope.
Web Development: delivery is complete upon handover of the finished website/application — deployed live or transferred to the client's hosting/domain — along with any agreed source files or documentation.
SEO Optimization: delivered as ongoing monthly work (technical fixes, content, outreach) accompanied by a performance report; there is no single "final delivery" while the retainer is active.
Social Media Marketing: delivered as scheduled content, campaigns, and periodic performance reports as per the agreed calendar.
E-Commerce Management: delivered as ongoing store operations, updates, and monthly reporting as defined in the management scope.

4.4 Client-Caused Delays

Timelines depend on the client supplying required inputs promptly — brand assets, content, product data, approvals, and platform access (Shopify, social, ad, hosting accounts). Where the client delays providing these, the delivery timeline shifts accordingly, and Digital Foundry shall not be responsible for any resulting delay.

4.5 Delays Outside Our Control

We will make reasonable efforts to notify clients in advance of any anticipated delay. Delays caused by third-party platform outages or policy changes (e.g., Shopify, Meta, Google), internet/hosting provider issues, or force majeure events are outside our control and will not be considered a breach of agreed timelines.

4.6 Physical Goods (If Applicable)

Where an engagement expressly includes physical deliverables (for example, printed marketing collateral for a campaign), such items will be shipped via a reliable courier service to the address provided by the client. Shipping charges, courier partner, and estimated delivery windows will be communicated separately in writing before dispatch. Risk in the physical goods passes to the client upon handover to the courier; Digital Foundry is not liable for courier delays once goods are dispatched.

4.7 Tracking and Communication

Clients receive project updates via email and, where agreed, phone/WhatsApp, at intervals appropriate to the service (milestone updates for projects; regular check-ins and monthly reports for retainers).