Privacy policy

This Privacy Policy explains, in full, how Digital Foundry ("Digital Foundry", "we", "us", "our"), operating from F-10/3, First Floor, Digital Foundry, Jamia Nagar, Okhla, Near Islah Masjid, Joga Bai Extension, New Delhi, South East Delhi, Delhi – 110025, India (GSTIN 07KRSPK0335M1Z5), collects, uses, stores, discloses, and protects information relating to visitors of our website and clients of our services ("you", "your"). This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection law. By accessing our website, submitting an enquiry, or engaging our services, you consent to the collection and use of your information as described in this Policy.

1.1 Scope of This Policy

This Policy applies to information collected through our website, email correspondence, WhatsApp/phone communication, contact and enquiry forms, service agreements/invoices, and any platform (such as Shopify, Google, or Meta Business accounts) to which you grant us access in the course of an engagement.

1.2 Information We Collect

Identity and contact data: name, business name, email address, phone number, billing address, and designation of the person we correspond with.
Business and tax data: GSTIN, PAN, company registration details, and billing/invoicing information required for tax compliance.
Project and account data: content, credentials, and access you provide for the services engaged (e.g., Shopify admin access, social media page access, Google/Meta ad account access, hosting/domain credentials). We only request the minimum access necessary to deliver the agreed service.
Payment data: transaction identifiers, invoice amounts, and payment status. Card, UPI, and net-banking details are collected and processed directly by our payment gateway partners; Digital Foundry does not store your full card or bank credentials on its own systems.
Technical and usage data: IP address, browser type and version, device identifiers, operating system, referring URLs, pages visited, and time spent, collected automatically via cookies and analytics tools when you use our website.
Communication records: emails, call logs, meeting notes, and chat/WhatsApp messages exchanged with our team in connection with an enquiry or engagement.

1.3 How We Collect Information

We collect information (a) directly from you, when you fill a form, send an email, or share credentials/content for a project; (b) automatically, through cookies, analytics, and server logs when you browse our website; and (c) from third parties, such as platforms you connect us to (Shopify, Meta Business Suite, Google Ads/Analytics) strictly for the purpose of delivering the agreed service.

1.4 Purpose of Collection and Use

We use the information collected to:

Respond to enquiries and prepare quotations or proposals.
Deliver, manage, and support the services described in our Terms and Conditions.
Process payments, issue GST-compliant invoices, and maintain statutory accounting and tax records.
Communicate project updates, deliverables, reports, and support responses.
Improve our website, services, and internal processes.
Send service-related notices and, where you have separately consented, promotional or marketing communication (which you may opt out of at any time).
Detect, investigate, and prevent fraud, unauthorized access, or misuse of our systems.
Comply with applicable legal, tax, and regulatory obligations, and respond to lawful requests from public authorities.

1.5 Disclosure and Sharing of Information

Digital Foundry does not sell, rent, or trade your personal information. We disclose information only in the following circumstances:

Service providers we use: payment gateways (for processing payments), Shopify (for store hosting/management on your behalf), Google Analytics and Google Ads (for website and campaign analytics), Meta Business Suite (for social media management), and cloud/email hosting providers used to run our own business systems. Each of these providers processes data under its own privacy policy, and we encourage you to review those where relevant.
Legal and regulatory disclosure: where required to comply with a legal obligation, court order, or valid request from a government or regulatory authority, including tax authorities under the GST framework.
Business transfers: in the event of a merger, acquisition, or sale of business assets, client information may be transferred as part of that transaction, subject to confidentiality obligations.
Professional advisors: our accountants, auditors, or legal counsel, on a need-to-know basis and under confidentiality obligations.

1.6 Data Retention

We retain personal and project data for as long as necessary to fulfil the purposes described in this Policy, including the duration of an active engagement, plus a reasonable period thereafter to meet accounting, tax (as required under Indian GST and income tax law), contractual, and dispute-resolution requirements. Data no longer required is securely deleted or anonymized.

1.7 Data Security

We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including restricted access to client credentials, use of secure communication channels for sensitive information, and prompt revocation of platform access upon completion or termination of an engagement. No method of transmission or storage over the internet is completely secure, and while we work to protect your information, we cannot guarantee absolute security.

1.8 International Data Transfer

Some third-party platforms we use in the course of delivering services (such as Shopify, Google, or Meta) may store or process data on servers located outside India. By engaging our services or using platforms integrated with these providers, you acknowledge that such cross-border processing may occur, governed by the respective third party's own privacy and security practices.

1.9 Cookies

Our website uses cookies and similar tracking technologies. Full details of the cookies we use, their purpose, and how to manage them are set out in our separate Cookie Policy.

1.10 Children's Privacy

Our website and services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

1.11 Your Rights

Subject to applicable law and any contractual obligations, you may request to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of personal information no longer required for the purposes it was collected.
Withdraw consent for optional/marketing communication at any time.

Requests can be sent to digitalfoundaryworks@gmail.com and will be addressed within a reasonable timeframe, generally within 30 days.

1.12 Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Digital Foundry is designated below to address any complaints or concerns regarding this Privacy Policy or the handling of your personal data:

Grievance Officer: Digital Foundry Support Team
Email: digitalfoundaryworks@gmail.com
Phone: +91 8527345139
Address: F-10/3, First Floor, Digital Foundry, Jamia Nagar, Okhla, Near Islah Masjid, Joga Bai Extension, New Delhi, South East Delhi, Delhi – 110025

We aim to acknowledge complaints within 48 hours and resolve them within 30 days of receipt.

1.13 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be posted on this page with a revised effective date, and where appropriate, we will notify clients directly via email.

1.14 Governing Law

This Privacy Policy is governed by the laws of India, and any disputes relating to it are subject to the exclusive jurisdiction of the courts at New Delhi.

1.15 Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, contact us at:

Email: digitalfoundaryworks@gmail.com
Phone: +91 8527345139
Address: F-10/3, First Floor, Digital Foundry, Jamia Nagar, Okhla, Near Islah Masjid, Joga Bai Extension, New Delhi, South East Delhi, Delhi – 110025